Wazapin · WhatsApp customer operations See Wazapin in action
Wazapin
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For customer service, sales, and operations teams

Stop losing orders
and follow-ups in WhatsApp.

Assign chats, see customer history, collect payment, track orders, and follow up from one shared workspace.

Try for Free See How It Works in 2 Minutes

Built for teams that keep customer work moving

  • Shared inbox
  • Order context
  • Human review
  • Follow-ups
  • WhatsApp-first
01 / See what needs attention

Know what is waiting before customers ask again.

A single view of the conversations, payments, and orders that need a next step.

Wazapin dashboard showing messages, revenue, orders, open conversations, and SLA alerts Wazapin dashboard showing messages, revenue, orders, open conversations, and SLA alerts
No production customer data is shown.
02 / From reply to outcome

A reply is only the start.
See what still
needs to move.

See how a reply becomes an assigned task, a prepared answer, or a completed order.

AI / three clear roles

AI does the repeatable work. Your team decides what moves next.

Let AI answer routine questions, shape a reply, or prepare a campaign. A person stays in control.

Conversational AI

Let AI handle routine customer questions using information your team has approved. A person can step in whenever needed.

Smith Copilot

Understand the conversation, summarize what happened, improve a reply, adjust the tone, or prepare a broadcast draft.

Smith Operator

Tell Smith to prepare a campaign or campaign graphic. Review and edit the result before anything is published.

Wazapin Inbox showing AI answering a customer conversation
Product evidence: Wazapin Inbox showing AI answering a customer conversation
Wazapin Copilot helping a team member improve, shorten, and correct a reply
Product evidence: Wazapin Copilot helping a team member improve, shorten, and correct a reply
Wazapin Smith AI Companion preparing work from a team request
Product evidence: Wazapin Smith AI Companion preparing work from a team request

Keep the chat connected to what happens next.

01 / 05 · Team inbox

Know who is replying—and what is still unassigned.

Bring WhatsApp conversations into one queue with assignment, notes, customer history, and response-time alerts.

Wazapin shared inbox with customer conversations and suggested replies
Product evidence: Wazapin shared inbox with customer conversations and suggested replies
See customer service
03 / Make handoffs easy

Make the next action
easy to pick up.

Keep the customer history, owner, note, and approved reply together so the next person can continue.

See it in action
Prioritize

Start with the chats
that need attention.

See unassigned conversations, overdue replies, and unfinished follow-ups before customers have to ask again.

Team inboxLive now
Chats to pick upNeeds attention
AKAyu KusumaOrder WZ-2048 · awaiting reply12m
DSDimas SaputraPayment question · unassigned28m
NPNadia PutriShipping complaint · urgent41m
WhatsApp / inbox, CRM, automation, commerce, and calls

One WhatsApp workspace.
Six ways to keep work moving.

ChatOrderTagih

3 ways to finish the conversation

See how Wazapin finishes what starts in WhatsApp.

Walk through a real customer conversation—from the first reply to payment, order, booking, or follow-up.

Try for FreeSee How It Works in 2 Minutes